Medisave Frequent Asked Questions

1. What are the conditions for the use of Medisave in Gleneagles Hospital Kuala Lumpur?
2. Can I use my Medisave for inpatient treatment?
3. What can Medisave cover for inpatients?
4. What cannot be covered by overseas Medisave?
5. Can I use my Medisave for elective hospitalization?
6. Can I use my Medisave for cosmetic surgery/treatment?
7. Can I use my Medisave for dental surgery overseas?
8. Can I use my Medisave for outpatient treatment?
9. What is the limit that I can spend for Medisave in Malaysia?
10. Can I use my Medisave for MRI, CT scans and diagnostics tests?
11. Can I use my Medisave savings to pay for overseas hospital bills incurred by my family members?
12. Can I use my Medisave to pay for medical expenses incurred by my sibling/parents-in-law/relatives?
13. How can I check how much I have in my medisave account?
14. Can I use my Medisave in all Malaysian hospitals?
15. May I know when can I start to use my Medisave overseas?

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Q1: What are the conditions for the use of Medisave in Gleneagles Hospital Kuala Lumpur?
These additional conditions apply on top of the previously set MOH conditions on Medisave use:
a. Medisave usage is limited to overseas executed hospitalisations and day surgeries and can not be
used for outpatient treatment;
b. The overseas hospital must have an approved working arrangement with a Medisave-accredited
institution/referral centre in Singapore such as MOH-approved, the Gleneagles Hospital in Kuala
Lumpur.
c. The patient must be referred through Parkway Medisave-accredited referral centre at Parkway East
Shore Hospital in Singapore, where provide pre-admission clinical assessment and financial
counseling will be provided to the interested patient.
d. The contact of the Referral Centre at Parkway East Shore Hospital:
Email: chtang@parkway.sg (Ms Cheryl) or Suharrina@parkway.sg (Ms Suharrina)
Tel no:  65-6340-8694 (Ms Arlene / Ms Ina)

Q2: Can I use my Medisave for inpatient treatment?
        Yes, but subject to the MOH set conditions for Medisave use.

Q3: What can Medisave cover for inpatients?
       All the Medisave coverage in Singapore will apply when used overseas, subject to conditions set by
MOH to Medisave accredited providers such as Parkway.
Currently, these are the expenses of an inpatient in the hospital that can be covered by Medisave:
• Daily ward charges; including meal charges and ICU
• Facility Fees e.g. operating theatres and labour wards
• Pre-admission tests solely for surgery
• Professional fees
• Laboratory investigation fees
• Radiological examinations and procedures
• Medicines (including discharge prescription)
• Radioisotope studies
• Radiotherapy/ chemotherapy treatment
• Haemodialysis
• Rehabilitative services
• Medical supplies
• Surgical implants and prostheses introduced during surgery
(Note: Above services are subject to change without prior notice)

Q4: What cannot be covered by overseas Medisave?
      All the Medisave coverage in Singapore will apply when used overseas. Currently, these are the
expenses that Medisave can not be used to cover:
• Outpatient treatment charges e.g. consultations for cough and cold, except for certain approved
outpatient treatments
• Expenses incurred by the patients’ companions in the hospital
• Charges for medical reports and ambulance services
• Charges for blood test and screening tests done in connection with Hepatitis B vaccination
• Expenditure on purchases of equipment, devices, prostheses and appliances which are not
implanted e.g. wheelchairs and beds
• Expenditure on telephone, telex, fax, laundry of personal clothing, and any other expenditure which
are deemed as private expenses of the patient
• Expenses incurred on employing private nurses

Q5: Can I use my Medisave for elective hospitalization?
        Yes.

Q6: Can I use my Medisave for cosmetic surgery/treatment?
        No, unless these procedures are done for medical conditions only.

Q7: Can I use my Medisave for dental surgery overseas?
       Yes, as long as it is not an outpatient treatment and only for dental surgeries that fall within the Table
of Surgical Procedures would be allowed to claim. Minor surgical procedures regardless of dental or
normal, would not be allowed to claim.

Q8: Can I use my Medisave for outpatient treatment?
       No.

Q9: What is the limit that I can spend for Medisave in Malaysia?
       The limit that you can spend the same as that in Singapore, and depends on the treatment you are
seeking. The use of Medisave to pay the hospital bills is subject to the prevailing Medisave
withdrawal limits which are intended to preserve members’ Medisave from being depleted too fast
so as to conserve it for their future hospitalisation needs. For more details, we will need to have
more information on the treatment you are seeking.

Q10: Can I use my Medisave for MRI, CT scans and diagnostics tests?
          Lab tests, x-rays or other diagnostic tests that are related to the surgery may be claimed. You can
utilize medisave only if this is part of your inpatient/day surgery treatment. Diagnostic, health
screening or any other outpatient procedures are strictly not medisave claimable.

Q11: Can I use my Medisave savings to pay for overseas hospital bills incurred by my family
members?
          Your Medisave can be used to pay medical expenses incurred by the Medisave account holder and
your immediate family such as spouse, parents or children, as long as they normally reside in
Singapore. You can also claim for your grandparents, but they must be Singaporeans/PRs and
normally reside in Singapore.

Q12: Can I use my Medisave to pay for medical expenses incurred by my sibling/parents-in-
law/relatives?
          For more information, refer to Guideline on eligibility to use medisave for overseas hospitalization
and day surgeries.

Q13: How can I check how much I have in my medisave account?
          Login to CPF website with your
Singpass: https://www.cpf.gov.sg/cpf_trans/ssl/SE_Liab/Seliabintro.asp

Q14: Can I use my Medisave in all Malaysian hospitals?
          No. Your overseas Medisave is only for overseas hospitals working with a Medisave- accredited
referral centre in Singapore, such as Gleneagles Hospital in Kuala Lumpur.

Q15: May I know when can I start to use my Medisave overseas?
          Starting from 1 March 2010, Singapore residents will be able to use their Medisave to pay for their
hospitalisation overseas in Medisave accredited overseas hospitals.