We at Gleneagles Kuala Lumpur (GKL) believe that companionship in visiting family, relatives and friends is part and parcel of the healing process. The regular visiting hours run from 9am to 10pm. The other elements in recuperation and recovery are treatments and rest. It is a delicate balance. That is why visiting hours, especially for patients in high dependency units like Intensive Care and Coronary Care, are strictly regulated so that treatment and optimum healing goes on with minimal disruption.

  1. Visiting Hours and Policies
    Patients at Gleneagles Kuala Lumpur (GKL) may receive visitors daily from 9am to 10pm.Permission to visit outside normal hours may be granted at the discretion of the Nurse Manager of each ward/unit. We at GKL understand that companionship and assistance are essential to one’s healing process and well-being. We encourage your family and friends to visit you throughout your stay at the Hospital. However, one should remember that the patient needs as much rest and sleep to recuperate and to receive the treatment and care they need with minimal interruption. Intensive Care Unit (ICU) / Coronary Care Unit (CCU) / High Dependency Units (HDU) Visiting Hours: 12.00pm to 2.00pm 5.00pm to 8.00pm Please note that permission to visit outside normal hours may be granted at the discretion of the Nurse Manager.
  2. Visitors’ Guidelines
    In the interest of patient’s health children below 12 years of age are not allowed into the ICU for visiting.Preventing infections is also one of our most important goals at GKL. While not all infections are preventable, many can be prevented if we observe the following:

    • Practice hand hygiene. Washing your hands with soap and water or with an alcohol-based hand sanitizer is one of the easiest way to perform hand hygiene. Our hospital is equipped with hand sanitizer dispensers in hallways and outside patients’ rooms.
    • Prevent the spread of infection. If you, your family or friends have infections such as cough, cold, fever or rash, please ask them not to visit until they feel better.

    Do not sent flowers to patients in ICU. It will not be allowed in as the ICU is a sterile place and should be kept free from possible contaminants.

  3. Visitors Parking
    Visitors to Gleneagles Kuala Lumpur (GKL) may park their cars at the six-storey covered car park of the Hospital Block and the open car park just adjacent to the hospital.We offer 150 additional parking spaces for the convenience of our patients and visitors. It is located at the open area, next to the current open space car park managed by Secure Parking. To ensure customer’s safety within our premises, we also offer shuttle services to and from the car park to add convenience and comfort. Two (2) units of mini-SUVs are available to ferry customers to the designated parking lots. The shuttle services shall be available from 9am-7pm daily.
  4. Valet Service
    Valet parking service is available at the main entrance of Block A & Block B. The charges are RM20 per entry per day. 

    • Monday – Saturday : 7am – 7pm
    • Sunday & Public Holiday : 9am – 5pm
  5. Concierge
    For your convenience, concierge services are available at the main entrances of the Hospital Block as well as at the Medical Office Block (MOB) entrance.At the Hospital Block, our concierge will personally assist patients to their designated rooms before officially handing them over to the ward nurses. They may also answer any inquiries concerning hospital consultants and hospital facilities. The concierge can also assist in arranging for the complimentary loan of wheelchairs on a “short-time, same-day” usage basis within the hospital premises. Should you wish to obtain taxis or premier taxis for any destination around or even out of town, the concierge will be there to assist you.